Return & Refund Policy

Return Policy for Life Balance Products

At Life Balance, we understand the significance of your satisfaction with our products. Hence, we have formulated a return policy aimed at simplifying the return process while prioritizing your needs. Below, we outline the key aspects of our return policy to facilitate your decision-making process.

Table of Contents

1. Eligibility and Timeframe
2. Condition of Items
3. Initiating a Return
• 3.1 Using the Life Balance App
• 3.2 Through the Life Balance Website
4. Return Process Tips
• Check Your Email
• Grouping Items for Return
5. Conclusion
6. FAQs (Frequently Asked Questions)

1. Eligibility and Timeframe

Customers can initiate returns within a maximum of 14 days from the date of receiving all items in their order. It's important to note that CHAKRA SALTS and CHAKRA OILS purchased on or after April 14, 2024, are eligible for returns. To ensure a smooth return experience, we kindly request customers to mail their return packages within 7 days from the submission of the return request.

Email Us - info@life-balance.ae

2. Condition of Items

To qualify for a refund, all items must be in their original condition, with the original packaging and tags attached. For Life Balance Salts and CHAKRA Oil, the hygiene stickers must be fully intact. Any items showing signs of being break oil bottles, box of salt , or altered will not be eligible for a refund. We take pride in providing products in pristine condition to our customers.

3. Initiating a Return

Life Balance offers convenient options to initiate returns through our user-friendly app or website:

3.1 Using the Life Balance App

1. Download and install the Life Balance app from your preferred app store.
2. Log in to the app using the email address associated with your order.
3. Access the “Orders” section and select the specific order for which you want to initiate a return.
4. Confirm the receipt of your order by clicking the “Confirm Receipt” button, if required.
5. Once the delivery is confirmed, tap on the “Refund | Return” button to start the return process.
6. Follow the provided instructions to submit your refund request seamlessly through the app.

3.2 Through the Life Balance Website

1. Visit the official Life Balance website.
2. Log in using the email address linked to your order.
3. Navigate to the “Orders” tab and choose the order you wish to return.
4. Ensure that you have confirmed the receipt of your order, if necessary.
5. Click on the “Refund | Return” button to initiate the return process.
6. Follow the step-by-step instructions displayed on the website to submit your refund request successfully.

4. Return Process Tips

To make your return experience even smoother, here are some helpful tips:

• Check Your Email: After submitting your return request, we will send a return confirmation email to the email address associated with your order. If you do not receive the email in your inbox, please remember to check your spam folder.
• Grouping Items for Return: To minimize additional return shipping fees, you have the option to request a refund or return multiple items from the same order at once. This will help ensure a cost-effective return process.

5. Conclusion

In conclusion, Life Balance’s return policy reflects our dedication to customer satisfaction. With clear guidelines and user-friendly return options, we ensure a hassle-free experience for our valued customers. For further inquiries or assistance, please reach out to our dedicated customer support team for prompt and reliable assistance.

FAQs (Frequently Asked Questions)

1. Can I return an item beyond the 14-day return window?
• Unfortunately, our return policy strictly adheres to a 14-day return timeframe. It’s essential to initiate your return request promptly to qualify for a refund.
2. Are there any exceptions to the return policy?
• While our return policy generally applies to all items, specific conditions may apply to certain products. Please refer to the eligibility criteria outlined in the return policy for more detailed information.
3. What happens if the hygiene stickers on my products are incomplete?
• To be eligible for a refund, the hygiene stickers on products must be fully intact. Unfortunately, incomplete stickers will not be accepted. We appreciate your understanding regarding hygiene considerations.
4. Will I receive a refund for the original shipping cost?
• In most cases, we are unable to refund the original shipping cost. Exceptions may apply in certain circumstances. For more information, please refer to our refund policy.
5. Can I return multiple items from different orders at once?
• We recommend initiating returns for multiple items from the same order to avoid additional return shipping fees, if applicable. This will help streamline the return process and minimize costs.